Boomerang Healthcare has consistently been supportive and collaborative. Communication has been excellent throughout the process. 

They were prompt in arranging a joint visit and demonstrated great flexibility when coordinating schedules. The team remained professional at all times and clearly prioritised the patients’ best interests in the provision of care.

Boomerang Healthcare has been involved with the care of a complex individual who has been subject to a Sec.42 safeguarding enquiry for Gateshead Council. Throughout this time both staff and management have assisted in the safeguarding of the individual.  

Due to concerns relating to exploitation a partial closure order was applied to the property, both staff and management have been reporting all issues or concerns in a timely manner, this has allowed partner agencies to have up to date intelligence on the situation at the property.  

It has greatly assisted in the safeguarding of the individual; on request they were also able to increase the visits to the property to ensure that other aspects of the individual’s care were maintained.  

This alongside their attendance at the safeguarding meetings has been invaluable to this case. 

I have worked alongside Boomerang care provider for many years as an Assessing officer for the QE Social work team.

Durning this time I have found that they respond to any of my requests in a timely manner.

They have shown throughout that they are committed to provide a person-centred approach and have gone above and beyond for many of my service users.   

 Any requests made or problems to resolve are met with a positive attitude to ensure the best outcome for a service user.

I have full confidence when asking for what I need in place to be delivered.

I have a good working relationship with the managers and have seen for myself how they support people at home with dignity, respect but most importantly promoting independence and providing a holistic approach.

It has been a pleasure to work with Boomerang Healthcare in a training capacity; the team’s willingness to share their knowledge and insights into specific safeguarding issues, barriers and examples of good practice during sessions has been invaluable!

Boomerang Healthcare consistently demonstrates exceptional professionalism and a willingness to go above and beyond. 

Their support was invaluable during a particularly challenging anti-social behaviour case, where their proactive assistance in gathering evidence helped protect a vulnerable tenant. 

Communication and collaboration have always been clear and productive, with staff members remaining friendly and approachable throughout partnership meetings.